Employer: LINKdotNET
Job Title : Follow up Agent
Languages : •Fluent in spoken and written English and Arabic.
Country : Egypt
Job Category: Customer Service, Sales
Job Type: Full Time
Description : •Answer calls from customers in process of installation inquiring about their DSL line status. •Placing calls to customers to provide them with updates of their line status. •Open CRM ticket to document the incoming call. •Communicate with other departments involved in the DSL cycle for updates. •Monitor Score •CRM •Following up with customer until problem is solved.
Qualifications :•Holds a Bachelor Degree
Gender : Any
Experience : 1 - 2 Years.
Other Skills : •Crisis management •Time management •Creativity •Effective Negotiation Skills •Customer Focus •Stress Management skills
Salary (L.E.): Negotiable
Comments : All applicants must be resident in Alexandria.
Job Contact Person : Ms. Marwa Kamel
Job Contact Email: marwa.kamel@mail.link.net
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